Refunds and cancellations: important information

To take these exceptional circumstances into account, we are introducing the following rules regarding refunds and cancellations:

Reservations and orders for 7 and 8 November – as the Museum is closed on these days, we are issuing full refunds.
Reservations and orders for 9 to 15 November – refunds will be issued (without commission), even though the Museum remains open during this period.
Cancellation of visits on 9–15 November – this week, no cancellation penalties under the Museum’s terms and conditions will be charged for cancelling a visit.

Refund requests under the above rules may be submitted until 30 November 2026 to the Visitor Service Centre at info@muzeumkrakowa.pl .
The refund procedure depends on where the ticket was purchased:
Online purchase (via bilety.mhk.pl): the funds will be returned to the account or card used for the payment.
On-site purchase (at the ticket office): please go in person to the ticket office of the relevant branch (Rynek Underground, Town Hall Tower, or Krzysztofory Palace) and present proof of purchase and the physical ticket.
At the same time, we would like to assure you that the Museum is safe and operating as planned. All branches are open to visitors.

We are aware that returning to everyday life after such difficult events may take time. Thank you for your understanding and kindness.