Rules for visiting the permanent exhibition “People of Kraków in Times of Terror 1939-1945-1956” and the former Gestapo cells at the Pomorska Street branch

§1 General provisions

The permanent exhibition at the branch of the Historical Museum of the City of Kraków, Oskar Schiendler’s Enamel Factory – Pomorska Street (Krakow, Pomorska Street 2), hereinafter referred to as the Exhibition, will be open to the public from Wednesday to Sunday from 10.00 to 17.00, subject to paragraph 2.
The last admission to the Exhibition is 30 minutes before closing time for individual visitors and 60 minutes before closing time for groups.
The Exhibition may be visited either individually (i. e. by groups of 1 to 9 people) or in groups (i. e. by groups of 10 to 25 people).
Wednesday are free admission days for the Exhibition.
The former Gestapo headquarters at the Pomorska Street branch can be visited free of charge during the branch’s opening hours.
The Museum reserves the right to close its departments and branches or to shorten their opening hours.

§2 Sale and booking of tickets

Admission tickets to the Exhibition may be purchased at the ticket office located at the Branch, at the Visitor Service Centre and on the website bilety.muzeumkrakowa.pl
The purchase of tickets via the website is subject to the rules set out in the Terms and Conditions for Online Ticket Sales, available on the website specified in paragraph 1, taking into account the rules set out in these Terms and Conditions.
Failure to book or purchase admission tickets in advance may result in being denied entry to the Exhibition.
When purchasing tickets at the ticket office, the Museum recommends using payment cards.
The date and time of the visit are specified on the ticket.
The Museum publishes ticket prices and information on free admission days on its website: https://muzeumkrakowa.pl/ Ticket prices and the cost of guided tours are set by order ot the Museum Director.
Information on those entitled to free admission, as well as to purchase concessionary and family tickets, and the types of documents that must be presented on entry to to the Exhibition to confirm eligibility for a concessionary rate or exemption from the Museum’s admission fee is available at https://muzeumkrakowa.pl/znizki-i-wstep-wolny.
Holders of an admission ticket to the permanent exhibition at the Oskar Schindler Enamel Factory branch are entitled to visit the Pomorska Street branch branch within 7 (seven) days of the visit date indicated on the ticket, during its opening hours, upon presentation of the ticket.

§3 Guided tours

Visitors can purchase or book admission tickets via the website bilety.muzeumkrakowa.pl as well as purchase or book a guided tour of the Exhibition.
The Museum permits visitors to tour the Exhibition with an external guide.
The maximum size of an organised group visiting the Exhibition at any one time is 25 people, including supervisors, a tour leader and a guide. The tour lasts approximately 60 minutes.
The purchase or booking of a tour including a guided service must be made at least 4 (four) days before the tour date via the website bilety.muzuemkrakowa.pl
Visitors purchase the guided service for the selected tour date, available in the booking system.
On the day of the tour, visitors who have booked or purchased a guided tour service must arrive at the Branch no later than the scheduled tour time. The guide will wait for visitors for 15 minutes from the tour time stated on the ticket; if visitors do not arrive within this time, the service will not be provided, and the Museum shall not be obliged to refund the cost of the service.
Individual visitors and groups booking a tour including a guided tour service – in the event of cancellation of the service – are required to notify the Museum of this fact, subject to paragraph 8. Notification must be made by email to the address: info@muzeumkrakowa.pl
If notice of cancellation of a tour including a guided tour service is given less than 4 (four) days before the date of the tour, the Museum shall consider such cancellation to be late, resulting in the imposition of a contractual penalty.
In the event of failure to give timely notice of cancellation of the guided tour service or the tour itself, the Historical Museum of the City of Kraków will charge the persons making the booking a contractual penalty of PLN 250.00. The penalty must be paid within 14 days of the date of notification of its imposition, to the Historical Museum of the City of Krakow’s bank account no. 95 1020 2892 0000 5102 0591 0361
Persons who have received notification of the imposition of a contractual penalty have the right to appeal against it within a strict deadline of 3 days from the date of receipt of the notification. The appeal, together with a statement of reasons, should be sent to: info@muzeumkrakowa.pl or in writing to the Historical Museum of the City of Kraków, Kraków, Rynek Główny 35. The final decision regarding the penalty, following an investigation, shall be taken by the Director of the Museum or persons authorised

§4 Returns

1. Tickets purchased at the box office are non-refundable. Tickets purchased via the website are refundable in accordance with the rules set out in the Online Ticket Sales Terms and Conditions, available on the website specified in § 2(1)

§5 Rules for visitors at the Exhibition

The following items are prohibited from being brought into the Exhibition:
a. any weapons, ammunition or items deemed potentially dangerous,
b. explosive, flammable and toxic materials,
c. long umbrellas,
d. rucksacks and large luggage with a capacity exceeding 30 litres,
e. bringing animals onto the premises, with the exception of assistance dogs for people with disabilities.
Once you have finished viewing the exhibition and left the exhibition space, you may not return to it.
It is prohibited to consume food or drink, smoke tobacco or e-cigarettes, make phone calls, or take photographs using a flash within the Branch. Photo shoots and the taking of photographs for commercial purposes require the Museum’s prior consent.
Entry to the Branch is prohibited for persons who are intoxicated or under the influence of drugs or intoxicating substances, or who behave in a manner that could endanger the safety of other persons, the premises or the cultural artefacts housed therein, disrupt the order of the visit, or violate generally accepted standards of behaviour in public places.
Due to the narrow and confined spaces in the cells of the former Gestapo detention centre, Visitors are required to exercise particular caution while touring these areas.
Whilst on the Exhibition premises, visitors must comply with the instructions and recommendations of Museum staff and security personnel.
Parents or guardians are liable for any damage caused by children in their care.
The museum reserves the right to refuse entry to or ask to leave any individual visitors or groups who fail to observe the visiting rules or breach these Regulations.

§6 Final provisions

1. Further information regarding visits to the Exhibition can be obtained from the Visitor Centre on tel./fax (12) 426-50-60, Monday to Friday from 10.00 to 19.00, or by email: info@muzeumkrakowa.pl or pomorska@muzeumkrakowa.pl

2. The purchase or booking of an admission ticket constitutes acceptance of the provisions of these Regulations.

3. These Regulations come into force on 1 May 2026.